Complaints
We're sorry to hear you're unhappy. We'll do our best to help!
Contact our customer care team
If you're unhappy with any aspect of our service and would like us to look into your concerns, please get in contact with us via:
email at [email protected]
telephone on 01202084527
in writing to: RewardRate, 11a Avenue Centre, Commercial Road, Bournemouth, BH2 5RP
Making a complaint
If you're making a complaint in writing then please give us as much information as possible, including:
- your name;
- your account number;
- a summary of your complaint;
- the best time and method by which to contact you, for if we need more information.
"I've raised a complaint. What happens next?"
We'll acknowledge receipt of your complaint within five working days.
When we acknowledge receipt of your complaint, we will explain our next steps. We aim to resolve complaints as soon as we can and for you to receive a final response from us within eight weeks of the complaint being raised. If for any reason we are unable to meet this deadline we will let you know as soon as possible.
Do you still have questions?
If you have any questions about this procedure (or anything else complaints related) please don't hesitate to contact us on 01202084527.
Still not happy?
If you've raised a complaint with us but you aren't happy with the outcome, you can refer your complaint to the Financial Ombudsman Service. You can contact them via:
- post to Financial Ombudsman Service, Exchange Tower, London, E14 9SR;
- their website at http://www.financial-ombudsman.org.uk;
- email at [email protected];
- telephone on 0800 023 4567 or 0300 123 9123.