FAQs

If you miss a payment you should reach out to Lifestyle Loans. They will be able to discuss your situation and support you moving forwards.

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

If you need support in managing your account you should reach out to Lifestyle Loans.

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

If you would like to make extra payments to your loan and would like to know how this would impact your loan in the future you should reach out to Lifestyle Loans.

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

Lifestyle Loans will be supporting all customers should they have any struggles in making repayments.

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

We will update the credit reference agencies that your loan has been sold and is now being managed by Lifestyle Loans.

When you make a payment on time, these will continue to be noted on your credit file. The more payments you make on time, and in full, the better your credit file should look. Paying your loan on time and in full each month is a good way to show you’re a reliable borrower.

If you require any documentation then you can reach out to Lifestyle Loans who will be able to support you in this request.

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

There are certain documents that still have to be sent to you in the post. This is in accordance with the Consumer Credit Act. This may include, but isn’t limited to, missed repayment updates (if your account is behind) and other legal notices.

If you have any questions around what kind of letter you may receive then you should reach out to Lifestyle loans.

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

If you are looking to make any overpayments or are looking to settle your loan early you will need to reach out to Lifestyle Loans in order to discuss this with them.

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

If you are unhappy then you can reach out to Lifestyle Loans to make a complaint. You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

If you're making a complaint in writing then please give them as much information as possible, including:

Your name;
Your account number;
A summary of your complaint;
The best time and method by which to contact you, for if we need more information.

If your RewardRate loan was settled before the 30/11/2023 and you are unhappy and wish to make a complaint then you can contact us via:
Email: [email protected]

If you have questions around your repayment date and wish to move it you should contact Lifestyle Loans

You can contact them via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN

We’re removing the RateDropper feature, however we will lower all existing customer interest rates to their lowest APR to compensate for this. This change may save customers (in particular those who stay on top of their repayments) money over the duration of their loan depending on their borrowed amount and loan term.

Yes. You will still be able to take your payment holiday and the criteria remains the same.

You need to have made at least six repayments, in a row and on time, before being eligible to take your first 'holiday'*.

You need to let us know at least five business days before the payment you’d like to pause is due, if you want to do that. You can also only request a payment holiday for the next instalment that you’re due to pay.

Your interest will be frozen during your payment holiday, and taking the holiday won't affect your credit rating. The payment you're skipping will simply be added onto your loan term.

To arrange this you can contact Lifestyle Loans via:

Email: [email protected]

Phone: 0330 0889 764

Post: Lifestyle Loans Ltd
Unit G5
Frome Business Park
Manor Road
Frome
BA11 4FN